Technical Support

• Notebook Computers
  • Support Website: Notebook Technical Support
  • Talk-2-Toshiba: http://www.pc.toshiba-asia.com/support/talk2toshiba/
  • Notebook-2-Recycle: http://www.pc.toshiba-asia.com/support/notebook2recycle/
  • Toshiba Global Support Centre (7 days a week) Toll-Free number: 1800-1651 0441
  • Tricom Hotlines: 8906525 to 32 loc 333
• Copiers
  • Email Address: toshiba.copier.service@tricom.com.ph
  • Hotlines: 8906525 to 32 loc 555
• Fax
  • Email Address: toshiba.fax.service@tricom.com.ph
  • Hotlines: 8906525 to 32 loc 555
• Data Projectors
  • Email Address: toshiba.projector.service@tricom.com.ph
  • Hotlines: 8906525 to 32 loc 333

Customer Support

• Customer Service
  • Email Address: toshiba.customer.service@tricom.com.ph
  • Hotlines: 8906525 to 32 loc 777
• Billing/Credit and Collection
  • Email Address: toshiba.credit_collection@tricom.com.ph
  • Hotlines: 8906525 to 32 loc 630/631
• PC accessories/walk-in repairs
  • Hotlines: 8906525 to 32 loc 777

Audit Hotline

"The most common way for frauds to be discovered is through tips."
— 2004 Report by the U.S. Association of Certified Fraud Examiners

If you wish to report information about fraud, waste, or abuse of company resources, you can contact our AUDIT HOTLINE in one of three ways:

• Call 8957561 loc 219/220/223
  Monday through Friday from 8:00 a.m. until 6:00 p.m.

  If you prefer talking to an auditor, please call during these times. After office hours, you may leave information on an answering machine via local 219. If you do not want your identity known, do not leave your name, address, or telephone number, but do call between 8:00 a.m. and 6:00 p.m. Monday through Friday so we can get all the information we need to fully examine your complaint.

• Mail information to us at:
  Audit Hotline
  Internal Audit Department
  Tricom Group
  Metro House Building
  345 Sen. Gil Puyat, Makati City 1200 Philippines

• E-mail the information to us at: audit@tricom.com.ph

  When mailing or e-mailing us, provide as many details as possible about the situation. Give all names, dates, times, locations, vehicle numbers, document numbers, and so forth. Tell us how you came to know this information, if this situation has happened before, and the names of any other witnesses that we might be able to contact. The more information you give us, the more thorough our examination will be. If you desire, you can remain anonymous and your identity will be held in the strictest confidence.

  Again, please remember to give as many details as possible and to contact us with any additional information.